Delete your BelBuddy account and data

Applies to the BelBuddy app, on Android and on the web · Nederlands

How to request it

1. In the app: on a computer, go to app.belbuddy.eu, sign in and choose Settings → Subscription → Cancel (during the trial: Stop trial).
2. By email: from the email address you sign in with, send an email to [email protected] with the subject "Delete account" and your business name. We confirm within 5 working days.

Are you a staff member of a business that uses BelBuddy? Ask the account owner to remove you, or email us.

What we delete

• Your business details, users and staff, and all settings.
• All calls, notes, messages and call-back requests.
• Calendar and other integrations, including stored access keys.
• Push notifications on your devices.

This happens within 30 days after the subscription ends or after your request. Encrypted backups are cleared automatically within 30 days after that.

What we keep

• Invoices and payment records, which Dutch tax law requires us to keep for 7 years.

Want only part of your data deleted, for example certain calls, without cancelling your account? Email [email protected]. You can also shorten how long calls are kept in the app. More about how we handle data is in the privacy statement.