Everything you want to know before you start

Sign up at belbuddy.eu with your company name, email address and Chamber of Commerce (KvK) number. You receive a code by email and can start straight away. You get your own BelBuddy number immediately (if we are temporarily out of stock, within one working day) and try it free for 14 days, with up to 100 call minutes, without payment details.

No. When you sign up, you tick a box to accept the terms and conditions, the data processing agreement and the privacy statement. You can read them beforehand at belbuddy.eu/en/terms and belbuddy.eu/en/dpa. You pay monthly and can cancel monthly.

No, BelBuddy is only for businesses and organisations registered with the Chamber of Commerce (KvK).

No. You forward your own number to your BelBuddy number. Your customers call the number they already know.

In the app: Settings, Call forwarding. On Android, the phone app opens with the code already filled in and you press call. On an iPhone, you copy the code and paste it into the phone app. With a phone system, you set up 'forward to external number on no answer'.

If you forward calls on no answer, BelBuddy answers instead of your voicemail. If you turn call forwarding off again (in the app, or with ##004# or ##61#), with some providers you need to turn voicemail back on via the voicemail settings or customer service.

Yes. On Android and iPhone, you add BelBuddy as an app to your home screen; on a computer you use app.belbuddy.eu. On Android you can also install it from Google Play.

Yes. When answering, BelBuddy always tells the caller they are speaking to an AI assistant; this cannot be switched off. If someone would rather speak to a person, BelBuddy takes a callback request.

Then BelBuddy says so honestly and notes the question. The note says 'BelBuddy didn't know this', with a field to fill in the answer. After that, BelBuddy knows it for the next caller.

If there is danger to life, an accident or a fire, BelBuddy tells the caller to call 112; for an urgent medical question outside opening hours, it refers them to the out-of-hours GP service. BelBuddy does not give medical, legal or financial advice. Transferring calls to a person is coming later.

Yes. You choose in the app: Dutch only, Dutch and English, or English. Emails and notes can also be in English.

Outlook and Microsoft 365, Google Calendar, Apple iCloud, Yahoo and other CalDAV calendars. BelBuddy can access your calendar, not your email or files.

Yes. You add team members; they log in with a code, Microsoft or Google and see the messages for themselves or their department.

Yes. With the open API and webhooks, or directly with your CRM, helpdesk or online shop, such as HubSpot, Salesforce, TOPdesk, Autotask and Shopify. You set up an integration yourself on a computer, or we connect it for you. See belbuddy.eu/en/integrations.

You try it free for 14 days, with up to 100 call minutes. After that, on a computer via app.belbuddy.eu, you choose Start (€ 29 per month, 100 minutes), Business (€ 79 per month, 400 minutes) or Team (€ 199 per month, 1,000 minutes, with integrations and API); extra minutes € 0.20, on Team € 0.15. Prices exclude VAT, cancel monthly.

Each started minute counts per call. Most calls last one to two minutes. In the app you can always see how many minutes you have left in your billing period.

You receive an email three days beforehand. If you choose a plan, BelBuddy simply keeps answering. If you don't choose anything, BelBuddy stops answering after the trial (callers hear that no one is available); in that case, turn call forwarding off. If the 100 trial minutes run out earlier, you can choose a plan straight away.

You choose a plan in the app. The first time, you pay with iDEAL or credit card; after that, payment is taken automatically each month. You receive the invoice with VAT by email.

Then you pay for the extra minutes (€ 0.20 per minute) afterwards, on your next invoice. If usage is unusually high, we will contact you.

In the app, with one button. Cancellation takes effect at the end of the billing period. Until then, BelBuddy keeps answering as normal. During the trial, it stops immediately.

Turn call forwarding off and download your calls if needed. Thirty days after the end date, we delete your data. Your BelBuddy number only goes to another business once it has not been called for thirty days.

Our payment partner tries again and you receive an email. If payment has still not been made after seven days, or a payment is reversed, BelBuddy stops answering until payment has been made.

On our server in Germany, encrypted and separated per business. No audio recordings are stored. You choose how long calls are kept, from 30 days to 2 years.

Yes, during and immediately after the call. The call runs through our voice partner ElevenLabs (US) with a language model from Google; ElevenLabs keeps nothing afterwards. The short summary is made by Anthropic (US). The EU-US arrangements or standard contractual clauses apply to this. Whatever BelBuddy stores is kept encrypted in Germany; emails are sent via Brevo (EU). All parties are listed in the data processing agreement.

You are responsible for your callers' data; we process it on your behalf under the data processing agreement. Callers always hear that they are speaking to an AI assistant. In the app you can switch on that BelBuddy also says a note of the call is being made. More in our privacy statement.