For IT companies and MSPs
Every report becomes a ticket. Even at 7 in the morning.
BelBuddy answers when the service desk is busy, takes down the issue and puts it into your system as a ticket, linked to the right contact.
Up to 100 call minutes free. No payment details needed.
Ticket: till won't start
- Contact
- Sanne, Bakkerij Smit
- Phone
- 015 213 40 77
- System
- TOPdesk, incident created
- Issue
- Screen stays black, since this morning
Also as a note in the app. Called at 7:04, 1:10 min.
What it sounds like
An example call. You can see the result at the top: the note as you receive it.
Straight after the call
- A ticket in your systemTOPdesk, Autotask, HaloPSA or HubSpot, linked to the right contact.
- The note in the appWith the full call transcript, for whoever picks up the issue.
- Or via the APISigned webhooks to your own software.
What BelBuddy does for IT companies
Tickets in your system
TOPdesk, Autotask, HaloPSA, or the call on the timeline in HubSpot. If a ticket fails, you will see it in the app.
Caller recognised
Using the phone number, BelBuddy links the issue to the right contact.
Open API and webhooks
Retrieve calls, or receive them instantly and signed, in your own software.
Microsoft 365
Verified app; team members and their calendars with a single consent.
How to get started
Sign up
With your company name, email address and Chamber of Commerce (KvK) number. You get your own BelBuddy number straight away; if we are temporarily out of numbers, within one working day.
Tell BelBuddy about your business
Opening hours, services with duration and price, and what callers often ask. Connect your calendar if BelBuddy may book appointments.
Turn on call forwarding
With one button in the app. If you don't answer, BelBuddy takes over. Your customers simply call your own number.
What BelBuddy does
| Feature | Details |
|---|---|
| Answering calls and questions from your own information | Always says it is an AI assistant. |
| Booking, rescheduling and cancelling appointments in your calendar | Outlook, Microsoft 365, Google, iCloud, Yahoo and other CalDAV calendars. Rescheduling and cancelling work for appointments BelBuddy made itself. |
| Callback requests and messages, also per colleague or department | By email, in the app and as a notification on your phone. |
| Teach BelBuddy the answer | If BelBuddy didn't know something, you fill in the answer once. |
| Tickets, leads or notes in your CRM or helpdesk | Nine systems, in the Team plan. You set up the integration yourself, or we connect it for you. |
| Open API and webhooks | |
| Dutch and English | |
| Multiple calendars or locations | On request. We will look at what you need together. |
| Appointment with a specific team member | In the Team plan, with Microsoft 365 calendars. BelBuddy books in the team member's own calendar. |
Coming soon: transferring to a person, including in emergencies; SMS confirmation to the caller.
Questions from IT companies
Do we need to set anything up in TOPdesk or Autotask ourselves?
Yes, an operator or API user with the right permissions. On app.belbuddy.eu you will find step-by-step instructions for each system, with a test button. We can also connect and test the integration for you.
Is there an API?
Yes: retrieve calls with an API key, and webhooks after every call. See belbuddy.eu/en/developers.
Will the caller know it is an AI?
Yes. When answering, BelBuddy always tells the caller they are speaking with an AI assistant; this cannot be switched off. If someone would rather speak to a person, BelBuddy takes a callback request.
What does it cost?
You can try it free for 14 days, with up to 100 call minutes. After that, you choose on your computer, via app.belbuddy.eu, between Start (€ 29 per month, 100 minutes), Business (€ 79 per month, 400 minutes) or Team (€ 199 per month, 1,000 minutes, with integrations and API); extra minutes € 0,20, or € 0,15 on Team. Prices exclude VAT; cancel monthly.
Try BelBuddy free for 14 days
Up to 100 call minutes, no payment details needed. After that, cancel monthly.