For practices
Treat patients in peace. BelBuddy takes the phone.
During a treatment you don't answer. BelBuddy schedules appointments, answers practical questions and sets everything else aside as a callback request. Medical questions always go to you.
Up to 100 call minutes free. No payment details needed.
Appointment: Fatima Bakker, Wed 15:30
- Caller
- Fatima Bakker
- Phone
- 06 33 81 20 47
- Appointment
- Wednesday 15:30 – 16:00
- Service
- Physiotherapy intake
Already in your calendar. Called at 11:20, 0:51 min.
How it sounds
An example call. You can see the result above: the note as you receive it.
Straight after the call
- The appointment is in your calendarWith the duration that belongs to the service.
- You receive the noteBy email and as a notification on your phone, as shown above.
- The client hears the appointment repeated backAt the end of the call, so there is no misunderstanding.
What BelBuddy does for practices
Scheduling and rescheduling appointments
In your own calendar, with the duration for each type of treatment.
Practical questions
Opening hours, address and parking, what to bring: only what you have filled in yourself.
Medical questions go to you
BelBuddy gives no medical advice and does not assess complaints. Such questions become a callback request; in an emergency, BelBuddy refers callers to 112 or the out-of-hours GP service.
Careful with data
Calls encrypted on our server in Germany, no audio recordings, data processing agreement when you sign up. Speech and language partners are involved during the call, including outside the EU.
How to switch it on
Sign up
With your business name, email address and Chamber of Commerce (KvK) number. You get your own BelBuddy number straight away; if we are temporarily out of stock, within one working day.
Tell BelBuddy about your business
Opening hours, services with duration and price, and what callers often ask. Connect your calendar if BelBuddy may make appointments.
Turn on call forwarding
In the app with a single button. If you don't answer, BelBuddy takes over. Your clients simply call your own number.
What BelBuddy does
| Feature | Details |
|---|---|
| Answering calls, answering questions from your own information | Always says it is an AI assistant. |
| Scheduling, rescheduling and cancelling appointments in your calendar | Outlook, Microsoft 365, Google, iCloud, Yahoo and other CalDAV calendars. Rescheduling and cancelling works for appointments BelBuddy made itself. |
| Callback requests and messages, also per colleague or department | By email, in the app and as a notification on your phone. |
| Teach BelBuddy the answer | If BelBuddy didn't know something, you fill in the answer once. |
| Tickets, leads or notes in your CRM or helpdesk | Nine systems, in the Team plan. You set up the integration yourself, or we connect it for you. |
| Open API and webhooks | |
| Dutch and English | |
| Multiple calendars or locations | On request. We look at what you need together with you. |
| Appointment with a specific team member | In the Team plan, with Microsoft 365 calendars. BelBuddy books in the team member's own calendar. |
Coming soon: transferring to a person, including in emergencies; SMS confirmation to the caller.
Questions from practices
Is BelBuddy suitable for medical data?
BelBuddy is intended for appointments and practical questions, not for medical content or triage. Callers can say something about their complaint themselves; that goes into the note. Speech and language partners are involved during the call, including outside the EU. As a practice, assess for yourself whether you need a DPIA; we provide the information for it.
What does BelBuddy do in an emergency?
If there is a danger to life, BelBuddy tells the caller to call 112, and outside opening hours it refers them to the out-of-hours GP service (huisartsenpost). It does not give medical advice.
Will the caller notice it is an AI?
Yes. When answering, BelBuddy always says the caller is speaking to an AI assistant; this cannot be switched off. If someone would rather speak to a person, BelBuddy takes a callback request.
What does it cost?
You try it free for 14 days, with up to 100 call minutes. After that, you choose on your computer, via app.belbuddy.eu, Start (€ 29 per month, 100 minutes), Business (€ 79 per month, 400 minutes) or Team (€ 199 per month, 1,000 minutes, with integrations and API); extra minutes € 0,20, or € 0,15 on Team. Prices exclude VAT, cancel monthly.
Try BelBuddy free for 14 days
Up to 100 call minutes, no payment details needed. After that, cancel monthly.